We had this talk about a year ago, maybe.
I was complaining that your algorithm was auto-sending me to the reviews section when I wanted to buy a book. I complained because I already knew I wanted to buy that book, but was being interfered with.
You said that you “couldn’t duplicate” what was happening. Even though I believe I told you that it was happening on multiple browsers on my Linux box, as well as my MAC.
About a month ago, that quit. And that just proved my point. It wasn’t that you “couldn’t duplicate the experience.” It was that you couldn’t do anything about it.
Yesterday, it started again. First it was on Chromium (not signed in), where I was sent down to sponsored products carousel below the reviews. On Brave I was signed in and it didn’t. On Firefox, in a private window, I was sent to the “about the author” section.
Meaning – that your algorithms are serving up different views on purpose. Someone told me yesterday that the “also-bought” carousel was appearing again for certain people.
Then this happened.
Meaning, someone there is serving up poor user experience on purpose. Just as a “test”. Because you used to, then you didn’t, then now you do again.
Let’s cut to the chase: I only shop on Amazon for books. And when I do, I simply want to buy that specific book. But I then have to scroll back up to hit the buy link. I don’t care about reviews, or the author, and certainly don’t want to buy some other book instead. I want that book. Now.
So here’s my workaround: I usually go through Duck-duck-go to find the book. Now I’m going to simply take that link and plug it into books2read.com to find out where else I can buy it. Like Kobo.
It’s more work. But at least I know I’m going to be able to get the book without being hassled, even if I have to spend a few cents more to get it.
Because I want that book, now. Not something else.
You can go ahead and not reply, or simply tell me that you couldn’t duplicate the issue. Doesn’t matter. I don’t like shopping anywhere where I have to stay signed in to get decent user experience. (Thanks, Facebook.) Because I don’t always use the same browser. And you don’t need my data. Or, more correctly, I’d rather you not have it.
Since you (as a company) have that much granular control over what browsers serve up what experience to what viewers, the game is over.
The only way to get a decent user experience was to sign in so you’d get my data.
Thanks a lot.
Kobo, B&N, anywhere else, it doesn’t matter to me. They don’t send me somewhere else when all I want to do is buy – no matter what search engine or browser I use.
Please tell your people to get it together – or not.
Because now I know and the word is out.
The above is what I sent to the only complaint line that supposedly works at Amazon.
Amazon screws up the user experience on two out of the three browsers I regularly. Their granular” control of users who are not signed in shows that they can do what they want.
There’s the workaround: If you can’t get a decent user experience at random from Amazon, go somewhere else. Books2read.com will be happy to show you alternatives.
Please feel free to share this anywhere and everywhere.
PS. All this brings up is finding other ways to get DRM-free ebooks, or De-DRM them so I can use them anywhere, not just store-specific readers…
Also published on Medium.